Privacy Policy – CrawlRhino

Last updated: November 2025

1. Who We Are

CrawlRhino (“we,” “us,” “our”) provides website-analysis software and related services.
Our website address is https://crawlrhino.com.
You can contact us at privacy@crawlrhino.com for any privacy or data-protection enquiries.

2. Information We Collect

We collect and process limited personal information to operate our website, process payments, and provide software licenses.

a. Information You Provide

• Name, email address, and billing information when purchasing a license.
• Email address and any voluntary information when contacting support.
• Comments or messages submitted on the site, including IP address and browser user agent for spam detection.

b. Payment Information

Payments are processed securely through Stripe.
We do not receive or store full payment card details.
Stripe’s privacy policy: https://stripe.com/privacy

c. Automatically Collected Data

When you visit our website we may collect:

• IP address, browser type/version, operating system
• Device information, referring URLs, and on-site activity (via analytics tools)
  This helps us improve performance and security.

d. Software Usage Analytics

When using our desktop software, such as CrawlRhino SEO Crawler or Monitor, we may collect anonymous usage statistics to help improve the software and prioritise future updates.
This may include:

• Features or buttons used within the software
• Software version number
• Free or paid licence status
• Date and time of feature usage
  This information is anonymous and is not used to identify individual users. You can disable software usage analytics at any time within the software settings.

3. Cookies

Our website uses cookies for essential site functionality, analytics, and user preferences.
You may disable cookies through your browser settings, but parts of the site may not function properly.

4. Comments & Media

When visitors leave comments, we collect the data entered plus the visitor’s IP address and browser user agent.
An anonymized string created from your email address may be sent to the Gravatar service; their policy is at https://automattic.com/privacy/.
If you upload images, avoid including EXIF GPS location data, as visitors can extract this information.

5. Embedded Content

Articles on this site may include embedded content (e.g. videos, images, or articles).
Embedded content from other websites behaves exactly as if the visitor had visited that website directly, and those sites may collect data or use cookies subject to their own privacy policies.

6. How We Use Your Information

We use collected data to:

• Deliver purchased licenses and product updates
• Communicate about your account, purchases, or support requests
• Improve our software, website, and customer experience
• Comply with legal and financial obligations
  We do not sell, rent, or trade personal data to third parties.

7. Data Retention

• Comment data is retained indefinitely to allow automatic approval of follow-up comments.
• Customer account and license data are kept while the license remains active or as required for accounting and legal purposes.
• You may request deletion of your data at any time (see Section 9).

8. Data Sharing

We share personal data only with:

• Stripe (payment processing)
• Email delivery providers used to send license keys or updates
• Spam detection services (for comment filtering)
  All third-party partners are bound by confidentiality and data-protection agreements.

9. Your Rights

Depending on your location, you may have rights to:

• Access a copy of your personal data
• Request correction or deletion
• Object to certain processing or withdraw consent
• Request data portability
  To exercise these rights, contact privacy@crawlrhino.com.
  We may require verification of identity before fulfilling a request.

10. Data Security

We use SSL encryption, access controls, and secure hosting to protect your information.
However, no method of transmission or storage is 100 % secure, and you use the website and software at your own risk.

11. License Activation & Telemetry

When you activate CrawlRhino SEO Crawler, limited technical data (license key, version number, anonymized system ID) may be sent to our licensing server.
This is used only to verify legitimate licenses and deliver updates.
CrawlRhino does not collect or transmit the website data that you crawl — all crawl results remain stored locally on your computer unless you choose to share them with support.

12. Software Use & Responsibility Disclaimer

CrawlRhino SEO Crawler is provided for lawful website analysis and SEO auditing.
By downloading or using the software, you agree that:

• You are solely responsible for how you use the software.
• You must ensure that your use complies with all applicable laws and with the terms of any websites you analyze.
• CrawlRhino, its owners, and affiliates accept no liability for misuse, including but not limited to unauthorized or excessive crawling of third-party websites.
• Reports and data produced by the software are provided “as is,” without warranties of accuracy or fitness for a specific purpose.
• CrawlRhino is not responsible for any loss of data, business interruption, or damages arising from use or inability to use the software.
  Use of the software is entirely at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, CrawlRhino, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of our website or software.
In jurisdictions that do not allow exclusion of implied warranties or limitation of liability, our liability shall be limited to the amount you paid for the software license.

14. Children’s Privacy

Our services are not directed at individuals under 16 years of age, and we do not knowingly collect data from minors.

15. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available at https://crawlrhino.com/privacy-policy.
Continued use of our website or software after changes are posted constitutes acceptance of the revised policy.

16. Contact Information

If you have any questions about this policy or your data, please contact:
Data Protection Officer
CrawlRhino
📧 support@crawlrhino.com